listening. a lost art

"What time is registration?"
"10 to 3"
"You said 10 to 3?"
"Yes ma'am"
"That's 10 a.m. to 3 p.m.?"
"Yes ma'am"
(hang up phone)
(phone rings)
"Did you say I can come register at 10 a.m. tomorrow?"

I promise you this was one of my conversations today. I've had several of these conversations in the past week or so and they drive me crazy. The poor people in the office have had to listen to me growl and yell at the phone over and over. The associate pastor actually started taking some of the calls (I think he was afraid I was about to tell somebody off).

Why don't people listen? It annoys me to no end.

I'm beginning to believe that listening is a lost art. If people can't listen long enough to answer questions pertaining to their own needs/wants - do they ever actually stop and listen to someone else?